Prepare a complete support request

01. Say what you're trying to do

Start with one short sentence: which diagram you want to find, which number you want to check, or at which step in the app you're running into a problem.

• The goal you want to achieve.
• The steps you've taken.
• The result you got and any message shown.

02. Add the relevant details

For lookups: send the make, model line, configuration and related number or code. For display issues: tell us the device, iOS version and app version.

For subscriptions: give the plan name, period and the status shown in your subscriptions. There's no need to send your password or account verification codes.

03. Review, then send

The T2Car contact page helps you prepare an email by topic. You review the content, open your email app and send it yourself.

You can also check the FAQ on the Support page, or open the privacy page and the account deletion guide when you need that information.