Help
Support
Running into a problem, spotted wrong data, or need a model line added? Write to us. Every email is read by a real person.
Report issues more effectively
So we can find the problem in one go instead of asking back and forth, please include:
- The make, model line and model year you're looking up.
- The specific part number or fault code, if there is one.
- The app version, found under Account → Version.
- A screenshot of what's wrong.
Or report it right in the app: Work → Reports.
Frequently asked questions
My vehicle has no diagrams
About 66.4% of vehicles in the catalogue have diagrams. The rest are already in the T2Car catalogue but don't have a diagram yet. The app says so on screen instead of letting you tap in only to find it empty. If the vehicle you need is one of these, write to us with the make, model line and year. We prioritize additions based on real requests.
I bought a plan, but my new device isn't unlocked
Open Account → Membership → Restore purchases. Your plan is tied to the Apple ID you bought it with, so make sure the new device is signed in with that same Apple ID. One T2Car account is used on one device at a time.
How do I cancel my membership?
Memberships are managed by Apple. Go to iOS Settings → your name → Subscriptions, choose T2Car and cancel. Cancel at least 24 hours before renewal so you aren't charged for the next period.
The part number I found doesn't match my car
The same model line can use different parts depending on the market, model year and engine. Check the VIN and compare against the actual part on the vehicle before ordering. Data in the app is for reference only; see section 4 of the Terms of Use.
Does the app collect my data?
The app has no tracking, no third-party analytics SDKs and no ads, and it doesn't sell data. It sends T2Car's own usage figures to T2Car's servers, such as app launches, sessions, and the vehicle pages and diagrams you've opened. When you sign in or sync your work, your account data and the content you create are sent to the server to provide the service; photos are only uploaded when you use the photo recognition feature.
I want to delete my account
Delete it right in the app under Account → Delete account; no support request needed. Deleting closes the account and signs you out everywhere; it does not erase your data. What is kept and for how long is on the Account and data deletion page.
Where do I change the app's language?
Account → Language. The app switches right away, no need to reopen it; the camera permission prompt follows from the next launch.